Privacy Policy

Terms of use, privacy practices, and important disclaimers.

Information We Collect

Contact Form Data: When you submit a contact form or schedule a consultation, we collect your name, email address, phone number (optional), and message content. This information is used solely to respond to your inquiry and schedule appointments.

Usage Data: We automatically collect anonymous usage data when you visit our site, including your IP address, approximate geographic location (city/region level, derived from your IP), pages visited, and the date and time of your visit. This data helps us understand how our site is used and improve our services.

Cookies: Our site uses only essential session cookies required for the site to function. We do not use advertising cookies, third-party tracking cookies, or analytics cookies from services like Google Analytics.

How We Use Your Information

  1. To respond to your inquiries and schedule consultations
  2. To send appointment-related communications via email
  3. To improve our website based on anonymous usage patterns
  4. To maintain internal analytics about site traffic (admin use only)

We will never use your personal information for marketing purposes without your explicit consent.

Information Sharing

We do not sell, trade, or share your personal information with third parties. The only external service that processes your data is our email delivery provider (Brevo), which sends transactional emails on our behalf when you submit a contact form. Brevo processes this data solely for email delivery and is bound by their own privacy obligations.

Data Retention

Contact form submissions are retained to maintain records of client inquiries. You may request deletion of your data at any time by contacting us. Anonymous visitor analytics data (IP addresses, page views) is retained for internal analysis and may be periodically purged.

Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  1. Know what personal information we collect and how it is used
  2. Request deletion of your personal information
  3. Opt out of the sale of personal information (we do not sell your data)
  4. Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information below.

Security

We protect your information through HTTPS encryption, secure data storage, and restricted access limited to authorized practice staff. While no method of electronic transmission is 100% secure, we take reasonable precautions to protect your personal data.

Contact Us About Privacy

If you have questions about this privacy policy or wish to exercise your data rights, please contact us:

Nic Oliva Psychotherapy

200 E. Del Mar Blvd, Suite 160

Pasadena, CA 91105

(626) 559-8967

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated revision date.

Last updated: March 2026